[ONGOING] 9/23/24: Citi Branded Credit Cards returning a 102 error

Coach Natalie

We are currently seeing an issue with Citi Branded Credit Cards (Best Buy, Home Depot, Macy's, Sears, Shell, etc.) returning a 102 error in Quicken Simplifi. This is a known issue that we are working to resolve as quickly as possible. We currently have no ETA to provide on when a resolution can be expected, but will post updates as soon as we do.

If you're experiencing this issue in Quicken Simplifi, we suggest waiting 24-48 hours and trying again. You can also try outside of peak hours for a higher chance of success. If the error persists for more than 48 hours straight, please contact our Support Team.

If you would like to be automatically notified of any updates regarding this issue, please "bookmark" this Alert by clicking the bookmark ribbon in the upper right corner.

Thank you!

ISS-S - 11290505

Coach Natalie

ONGOING 10/7/24

This Alert is still listed as ongoing and there is currently no ETA on a resolution, though we are continuing to investigate the issue. We will be sure to post back when an update or resolution becomes available, so please bookmark this Alert to receive those notices when they occur.

We appreciate everyone's patience!