[ONGOING] 11/11/24: Multiple FI's - Account Balance & Missing Transactions Issues

Coach Natalie
Coach Natalie Administrator, Moderator admin
edited 4:40PM in Current Online Banking Issues

We are currently seeing an issue with multiple financial institutions in Quicken Simplifi where balances are being updated ahead of transactions downloading or transactions are being double-counted toward the balance for a period of time. The balance discrepancy and/or missing transactions typically resolve with the next refresh with the bank, but may take up to a couple of days to clear up.

This issue has been escalated internally. We currently have no ETA to provide on when a resolution can be expected, but will post updates as soon as we do.

If you would like to be automatically notified of any updates regarding this issue, please "bookmark" this Alert by clicking the bookmark ribbon in the upper right corner.

Thank you!

CTP-11351 // CTP-11449 // CTP-11450 // CTP-11479 // CTP-24350

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  • Coach Jon
    Coach Jon Moderator admin

    ONGOING 11/25/24

    This Alert is still listed as ongoing and there is currently no ETA on a resolution, though we are continuing to investigate the issue. We will be sure to post back when an update or resolution becomes available, so please bookmark this Alert to receive those notices when they occur.

    We appreciate everyone's patience!

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