[RESOLVED] 11/14/24: John Hancock Retirement Plan Services returns a 102 error

Coach Natalie
Coach Natalie Administrator, Moderator admin
edited November 22 in Current Online Banking Issues

We are currently seeing an issue with John Hancock Retirement Plan Services returning a 102 error in Quicken Simplifi. This is a known issue that we are working to resolve as quickly as possible. We currently have no ETA to provide on when a resolution can be expected, but will post updates as soon as we do.

If you would like to be automatically notified of any updates regarding this issue, please "bookmark" this Alert by clicking the bookmark ribbon in the upper right corner.

Thank you!

KI-21621005

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  • Coach Natalie
    Coach Natalie Administrator, Moderator admin
    edited November 22

    RESOLVED 11/22/24

    This Alert has been marked as resolved and everyone should be able to add and update their accounts with John Hancock Retirement Plan Services as expected.

    Thank you!

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