Watchlist

asubbaiyanprof

The watchlist is slow and crashing, and it says, 'Uh Oh. Something isn’t quite right here.'

also, I noticed the bottom graph is showing by category is duplicating and all wrong looking to me

image link https://ibb.co/qYsK9ms

Coach Natalie

Hello @asubbaiyanprof,

Thanks for the info!

I have gone ahead and opened a Bug Ticket for this, and will be sure to post back as soon as any updates become available.

-Coach Natalie

SIMPL-8080

asubbaiyanprof

Additional information, Watchlist items list getting duplicated when you either rename a category or add a new one.

Coach Natalie

Hello @asubbaiyanprof,

I wanted to check back with you on this one -- are you still seeing these issues with your Watchlists? Please let me know, thank you!

-Coach Natalie

asubbaiyanprof

@Coach Natalie  Thanks,  I do not also; I haven't created many subcategories recently. That was the root cause earlier.   I Will post if and when it happens in the future.

Coach Natalie

Hello @asubbaiyanprof,

Thanks for much for getting back to me!

I'm glad that you haven't seen the issue pop back up -- let's hope it stays that way! I went ahead and closed out the ticket for now, but we can re-open as needed.

-Coach Natalie

Coach Natalie

Hello @asubbaiyanprof,

Thank you for taking the time to visit the Community and post your issue, although I'm sorry to hear that you're experiencing this trouble in Simplifi.

I'm not personally seeing any issues with any of my Watchlists, and haven't been able to replicate this behavior when attempting to over the last couple of hours. From the screenshot that you provided, it looks like you're on the Web App, but I just want to confirm that that's the case?

If you have not already, I'd suggest signing out and back into the Web App. If the issue persists, I'd recommend next clearing your cache and cookies, to see if that helps to clear things up.

Please let me know how it goes!

-Coach Natalie

asubbaiyanprof

yes, it is on the web app and has multiple issues
1) Slowness
2) Crash
3) Duplicate display

The phone App has no slowness, crash, but the group category is not an option on the phone app either.

asubbaiyanprof

Hi, I also tried on a different browser and PC, and the problem persists on the web app

Coach Natalie

Hello @asubbaiyanprof,

Thanks for confirming and for providing these additional details!

I am ready to submit a Bug Ticket for this, but just wanted to confirm one last thing -- what steps are you taking in Simplifi's Watchlists when you experience the error/latency/crashing? Is it when attempting to view Watchlists items, update them, all of the above?

The more info I can provide to my Team, the better! Thanks!

-Coach Natalie

asubbaiyanprof

on WebApp
Steps
1:- Launch the app
2: click watchlist
3: select any item from the list
4: it will hang and give you the following errors
a) it looks like the data you are looking for is not available
b) oops, something happened
5) a few times, it displays the grid, but the group gives a weird duplicate listing (refer to my attached image)

Hope this helps

Btw, this started happening today after the version update, probably.

asubbaiyanprof

Hi, I think I found one of the possible reasons for slowness and dupes listing.

https://ibb.co/QmnQJ8m
https://ibb.co/dk5GBTH

In the above example, you can see the category tags gets duplicated at least twice, and one another instance, it was 4 times, Hope this helps.

Coach Natalie

Hello @asubbaiyanprof,

Thanks for the additional insight -- I have passed this information along to the Team!

-Coach Natalie