[ONGOING] 04/22/25: Wells Fargo - Missing Accounts

Coach Jon
Coach Jon Moderator admin
edited May 6 in Current Online Banking Issues

We are seeing an issue with Wells Fargo customers attempting to add accounts in Quicken Simplifi. After signing in with their credentials, the missing account will typically be present and available to authorize, but when they are directed back to Quicken Simplifi, the account is not in the Add Account window. Users may see a "You already added all of your accounts" error message. It is also possible that the account may already be connected, but transactions are not being downloaded. This is a known issue that we are working to resolve as quickly as possible. We currently have no ETA to provide on when a resolution can be expected, but will post updates as soon as we do.

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Thank you!

CTP-12838

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  • Coach Jon
    Coach Jon Moderator admin

    ONGOING 05/06/25

    This Alert is still listed as ongoing and there is currently no ETA on a resolution, though we are continuing to investigate the issue. We will be sure to post back when an update or resolution becomes available, so please bookmark this Alert to receive those notices when they occur.

    We appreciate everyone's patience!

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