Can’t add T-Mobile to billing option

pawayne

Tried several times to connect billing to my T-Mobile account and it fails

Coach Natalie

Hello @pawayne,

Thank you for taking the time to post to the Community regarding this issue, although I'm sorry to hear that you're experiencing difficulties connecting T-Mobile as a Biller in Simplifi.

I'm not seeing any known issues for T-Mobile -- would you mind providing a bit more detail on what specifically is occurring? First, which option are you selecting from the list of Billers to attempt to connect to T-Mobile? Do you receive an error message, have trouble with an MFA request, etc.? A step-by-step description of what's occurring would be great! 

Please let me know so I can best assist!

-Coach Natalie

pawayne

I select T-Mobile.com from the offered selections.  It asks me to login which I do using my credentials.  It takes a while about a minute and then says the request has timed out and “make sure you can login on this biller’s website and then try again.  I then signin to the site and works fine.  The screen then shows T-Mobile and asking to me to sign in and click the link account button, then I get the same message to make sure I can sign in to the billers site.

Coach Natalie

Hello @pawayne,

Thank you for confirming everything!

I have gone ahead and gotten this reported, and will be sure to post back as soon as an update becomes available.

-Coach Natalie

CTP-2038

Coach Natalie

Hello @pawayne,

Thank you for your patience as this issue is being worked on!

It looks like we've received a response from our Biller Service Provider stating that they're working on some known issues that are occurring with T-Mobile and that the connection should be fixed and available again at some point in the future (no ETA).

With that being said, would you mind attempting to connect to T-Mobile as a Biller in Simplifi once again and let me know how it goes, please? Thanks!

-Coach Natalie

Coach Natalie

Hello again @pawayne,

Were you able to give this a try, by chance? Please let me know, thank you!

-Coach Natalie

Coach Natalie

Hello @pawayne,

I just wanted to reach out one last time before closing out the escalation, so please be sure to let me know if you're still seeing an issue. If so, please also let me know what specifically is occurring.

-Coach Natalie

Coach Natalie

Hello @pawayne,

Since I haven't heard back from you, I did go ahead and close out the escalation. However, please be sure to let us know if you're still seeing an issue with connecting to T-Mobile as a Biller.

-Coach Natalie