Mobile app not retrieving data correctly

scottnliz Member ✭✭✭
Starting yesterday, the mobile app seems to be missing some data.  It's not showing accounts for transactions.  It's not showing my recurring series.  It seems like a systematic issue, manifesting throughout the app, rather than a single isolated bug.


  • Coach Natalie
    Coach Natalie Administrator, Moderator admin
    Hello @scottnliz,

    Thank you for posting to the Community regarding this issue, although I'm sorry to hear that you're experiencing this behavior on the Simplifi Mobile App.

    Is this just occurring on the Mobile App, or are you missing data on the Web App as well? If this is Mobile App-specific, I'd suggest first fully signing out and back into the Mobile App, to see if that helps to clear things up for you. If the issue persists, I'd suggest uninstalling and then reinstalling the Mobile App, while performing a device reboot in between.

    Please let me know how it goes! :smiley:

    -Coach Natalie

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