Double counted pending transactions

bc34
bc34 Member
On the ios app, a pending debit transaction in a checking account linked to ally bank was double counted when calculating the account balance with pending transactions showing the balance lower than it is.

Comments

  • Coach Natalie
    Coach Natalie Administrator, Moderator admin
    Hello @bc34,

    Thank you for posting to the Community regarding this issue, although I'm sorry to hear that you're experiencing an incorrect balance in Simplifi.

    To clarify, is this occurring on just the Mobile App, or are you seeing this on the Web App as well? Also, if you have not already done so, please take a look over this Support Article to learn more on how Simplifi calculates your balance.

    Please let me know so I can best assist! :smile:

    -Coach Natalie
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