Care Code: FDP-102 error with PNC Bank (edited)

sno.seakin Member
I have tried the PNC direct connect and Pnc web connect and I am unable to connect.  I am trying to add my accounts i am able to input my credentials and then it sends me a OTP I input that and then I get this error message 
We are unable to connect to PNC Bank - Web Connect at this time. Please try again later.
Care Code: FDP-102.  I just paid for a year of service.  PNC is my primary bank.  If this is not resolved I will need to ask for my money back


  • Coach Natalie
    Coach Natalie Administrator, Moderator admin
    Hello @sno.seakin,

    Thank you for taking the time to reach out to the Community regarding this issue, although I'm sorry to hear that you're experiencing difficulties connecting to PNC Bank in Simplifi.

    It looks like this issue was actually already escalated from an interaction that you had with our Chat Support earlier today, so someone will definitely be in touch with you as soon as an update becomes available.

    Please let me know if you have any questions! :smiley:

    -Coach Natalie
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