Has Simplifi helped you better manage your finances? Tell us how here!

Biller not updating amount due as expected

I have a Chase credit card, and my billing cycle just ended yesterday. I have a new balance and a statement when I  log into Chase, but Simplifi doesn't reflect this amount even though I have the Biller functionality set to auto-update based on the statement balance. Instead, Simplifi shows last month's statement balance, that was just paid a few days ago, as due in September. It would be nice if the Biller functionality showed the new statement balance as being due in September.


  • Coach Natalie
    Coach Natalie Administrator, Moderator admin
    edited August 2021
    Hello @smiklakhani,

    Thank you for taking the time to post to the Community, although I apologize that you're experiencing this issue in Simplifi.

    Upon looking at your Chase Biller, it seemed like it hadn't refreshed on your end for a few days, so I did go ahead and force a refresh and saw that some of the information was updated when doing so. This is what I am seeing for Chase currently:

    Is this what you're seeing in Simplifi currently? If so, is it correct information?

    Please let me know so I can best assist! :smile:

    -Coach Natalie
This discussion has been closed.