Biller not updating amount due as expected

smiklakhani

I have a Chase credit card, and my billing cycle just ended yesterday. I have a new balance and a statement when I  log into Chase, but Simplifi doesn't reflect this amount even though I have the Biller functionality set to auto-update based on the statement balance. Instead, Simplifi shows last month's statement balance, that was just paid a few days ago, as due in September. It would be nice if the Biller functionality showed the new statement balance as being due in September.

Coach Natalie

Hello @smiklakhani,

Thank you for taking the time to post to the Community, although I apologize that you're experiencing this issue in Simplifi.

Upon looking at your Chase Biller, it seemed like it hadn't refreshed on your end for a few days, so I did go ahead and force a refresh and saw that some of the information was updated when doing so. This is what I am seeing for Chase currently:

Is this what you're seeing in Simplifi currently? If so, is it correct information?

Please let me know so I can best assist!

-Coach Natalie