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Cancelled series still showing in upcoming transaction list

Mike T
Mike T Member ✭✭✭
edited December 2021 in Report a Bug
I’m on the iOS mobile app and I have a series that I cancelled some time back and again attempted to cancel today that is still showing in the upcoming lists. It’s one for Apple for 14.99

I have three screen shots.  One shows it in the overall upcoming list and another shows it in the upcoming list for the account — Chase Visa. The final shot shows my list of recurring where that transaction has been set to inactive.  

Is this a big where the cancelled series is still showing up in the upcoming list? 

I’ve exited and restarted the app and it still
shows up.  Thanks.  

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Comments

  • Mike T
    Mike T Member ✭✭✭
    For what it's worth -- I do not see this when I log on via the web interface.  It's showing up like this in the iOS app only.  Thanks
  • Coach Natalie
    Coach Natalie Administrator, Moderator admin
    Hello @Mike T,

    Thank you for reporting this to the Community, although I apologize that you're seeing this issue on the Simplifi Mobile App.

    Since you're just seeing this on Mobile, I would definitely suggest getting a fresh install of the App. First, you can try fully signing out and back into the App to see if that helps to clear things up, however, if you're still seeing an issue, you'll then want to proceed with an uninstall and reinstall of the App while performing a device reboot in between.

    Please let me know how it goes! :smile:

    -Coach Natalie
  • Mike T
    Mike T Member ✭✭✭
    @Coach Natalie

    It would appear that signing out and then signing back in to the mobile app removed this reminder.  

    So - that begs the question, since one would not expect to have to log out and log back in for a full refresh of the data, is this technically a bug that needs to be reported to the iOS dev team?

    Thanks... Mike T
  • Coach Natalie
    Coach Natalie Administrator, Moderator admin
    Hello @Mike T,

    Yay! I'm glad to hear that signing out and back in did the trick!

    As far as reporting this to our Product Team, since we were able to get the issue resolved, there's no need to report it. We only report issues that are actively occurring and that we're unable to resolve after troubleshooting. 

    I hope this helps, but please let me know if you have any questions! :wink:

    -Coach Natalie
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