Accounts with MFA not updating (edited)

dlb

My USAA and WELLS FARGO accounts are not
prompting for MFA delivery option. It just spins briefly and then does nothing. Error message in accounts says Care Code: internal.api
Started about 2 days ago. 

whycantifly

I've been getting this as well for USAA on both the mobile and web app.

dlb

Same here, mobile app and web app. 

whycantifly

@dlb, I contacted Simplifi support earlier for the USAA issue and they had me reset the connection through Settings -> Accounts. Things seem to be working again now after I did that. Hopefully that will help solve your issue as well.

Bob1

Hello,

It seems that since around late Thursday or Friday my accounts that require regular 2FA verification aren't updating. Neither my mobile app or the web app are prompting me for the info. If I try to manually fix the connection nothing seems to happen. Not sure if it is a wide spread issue or something specific to my Simplifi account.

Thanks!

dlb

Thank you for this info! I forgot about trying reset connection. I did this and all is working again.

root

Same issue here with my Bank of America accounts

Coach Natalie

Hello @Bob1 & @root,

Thank you for taking the time to report this to the Community, although I'm sorry to hear that you're experiencing difficulties connecting to your banks that have MFA requirements in Simplifi. 

Is this issue still occurring? If so, I would definitely suggest resetting the account connection(s) by following the steps outlined here, as doing so seems to have resolved the same types of issues that were mentioned in this other Community post: [removed self-referencing link]

Please let me know how it goes!

-Coach Natalie

Wellsd89

My Ally bank connection will no longer connect on Simplifi. It gets to the point where it prompts multifactor identification (I believe this was added about a month ago and it didn't seem to prompt me for multifactor identification prior to that). When it asks to send me a text message I click it however a text is never sent. I'm able to login to the Ally.com website directly without issue and able to receive codes from them without issue. I've attempted to "reestablish my connection" and run into the same issue and have deleted the Ally account on Simplifi and tried to reconnect it, again with the same issue. 

Mike T

Can you help out with something that I started to see late last week?  The account is Indiana 529 -- CollegeChoice 529.  It uses two factor authentication and that has been working fine for months.  Normally, when I update, I will get a popup that asks where to send the code.  I get the code, I enter the code, and everything is fine.

Now, when I do a normal update, this account is not updating and it's telling me that I need to use two factor for it.  It is just not prompting me for two factor any more.  When I got to settings for this account, I see the following that is attached.  If I go through a manual reset process, it will then prompt me for the two factor code and update just fine.  However, the next time I do an update from the main simplifi screen, it won't work again.

Bottom line, I have to do a full reset on the account every time I want it to ask me for the two factor and update whereas this used to work just fine during a normal account update.

Something seems to have changed either on Simplifi's end or on the side of the provider for this to suddenly stop working.

Thanks... Mike T

Coach Natalie

Hello @Wellsd89,

Thank you for reporting this to the Community, although I'm sorry to hear that you're experiencing difficulties connecting to Ally Bank in Simplifi.

To clarify, is the account in question currently added to Simplifi? If so, what is the name of the account as it appears in Simplifi? If it's not currently added, what option are you selecting from the bank list when attempting to add the account?

In regards to receiving an MFA prompt, is this something that was recently changed from the bank's end, or something that you enabled with them? Also, when you select to receive a text when attempting to connect in Simplifi, are there any other options presented for receiving the MFA code (such as email), and if so, have you tried any of them? 

Please let me know so I can best assist!

-Coach Natalie

Mike T

Forgot to put the pic on here

Wellsd89

So the account had been added to Simplifi but one of my attempts of fixing the issue was to completely remove that account and try to add it back which I'm unsuccessful at doing. When trying to add it back I'm selecting AllyBank (ally.com).

I believe the MFA prompt may have been added from the Bank's end, but am unsure. When given the option within Simplifi for the MFA prompt, text is the only option I can select. If I do MFA when logging into Ally, I can do either email or text.

Let me know if i can answer anything else. 

Coach Natalie

Hello All,

Thank you all for taking the time to report these various issues regarding MFA to the Community, although I apologize that this issue is occurring for our Users.

It looks like we've identified an emerging issue surrounding MFA prompts when adding or updating accounts in Simplifi and have gone ahead and gotten this reported to our Product Team. An Alert has been created that can be followed here for updates: https://community.simplifimoney.com/discussion/2120/new-8-31-21-issues-with-receiving-entering-mfa-codes-when-adding-and-updating-accounts/p1?new=1

Please be sure to let us know if you continue to see an issue after the Alert is marked resolved! Thanks, everyone!

-Coach Natalie