Care Code FDP-3000 with Wells Fargo (edited)

Taraleis
Taraleis Member ✭
edited September 2021 in Adding and Updating Accounts
I've been getting this message since yesterday.  
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  • Coach Natalie
    Coach Natalie Administrator, Moderator admin
    Hello @Taraleis,

    Thank you for taking the time to report this to the Community, although I'm sorry to hear that you're receiving an error when attempting to connect to Wells Fargo in Simplifi.

    To clarify, is this occurring when attempting to add the account(s) for the first time, or are you seeing the error on an existing account? If this is occurring when attempting to add the account(s) for the first time, what option are you selecting from the bank list for Wells Fargo? 

    An FDP-3000 error indicates that you're using an invalid username or password when attempting to connect in Simplifi. Have you recently changed your sign-in info with Wells Fargo, by chance?

    Please let me know so I can best assist! 

    -Coach Natalie
  • Taraleis
    Taraleis Member ✭
    This is an error on an existing account.  It showed up as soon as I opened my Simplifi app yesterday and it has continued today.  I have had no issue logging into my bank account directly, and no other issues.  
  • Taraleis
    Taraleis Member ✭
    I have also not changed my WF login creds recently.  
  • Coach Natalie
    Coach Natalie Administrator, Moderator admin
    edited September 2021
    Hello @Taraleis,

    Thank you for posting back and confirming everything!

    Is this issue still occurring? I located the accounts that were in an error state yesterday, but as of this morning, it looks like they've successfully updated and I'm not seeing any errors.

    Please be sure to let me know if you're still seeing an issue so that we can take a closer look! :smile:

    -Coach Natalie
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