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Old Cleared Transactions Keep Reappearing as Pending

EgyptianHokie Member
edited September 2021 in Report a Bug
I've been having a very frustrating issue with two specific transactions for the past two months. These two transactions keep reappearing as "Pending" even though they were cleared months ago. If I mark the transactions as "Cleared" manually, they will eventually reappear as "Pending". If I delete them, they eventually reappear. This morning, I can't change anything about the transactions anymore - just clicking on the transactions returns an error, and if I make any changes, they don't save.

One transaction is a charge on my Chase Sapphire Reserve card on July 14. The other transaction is income deposited into my Wells Fargo checking account on July 29.


  • Coach Natalie
    Coach Natalie Administrator, Moderator admin
    Hello @EgyptianHokie,

    Thank you for taking the time to post to the Community regarding this issue -- how strange!

    To better understand the issue, when the transactions appear as "Pending", what is the date of the transactions? Also, what is the icon displayed under the 'Entry Method' column for the transactions? Do you have any Recurring Reminders set up for these transactions, by chance? And is this occurring on connected accounts or manual accounts?

    Would you mind also providing some screenshots or a video of what you're seeing with the transactions today when attempting to edit them and receive the error?

    Please let me know so I can best assist! 

    -Coach Natalie
  • The Chase Sapphire Reserve credit card charge appears with a "Pending" date of July 14. The actual transaction occurred on July 14 and posted on July 15. The Wells Fargo checking account income transaction appears as "Pending" on July 29, which is the date that it posted to my checking account.

    Both transactions appear as "Bank Downloaded Transactions" for Entry Method.

    There are no Recurring Reminders associated with these transactions.

    This is occurring on connected accounts.

    Also - the transactions described above appear when I use the web version of Simplifi, but logging into the app on my iPhone, I now see two more transactions exhibiting the same behavior (both credit card transactions on my Chase Sapphire Reserve card and also dating back to July). 

    When I cleared all of these transactions using the app, they disappeared from the "Pending" status. I'm waiting to see if they reappear again and will post a screenshot/video.
  • Coach Natalie
    Coach Natalie Administrator, Moderator admin
    Hello @EgyptianHokie,

    Thanks for posting back with these additional details!

    I'm glad to hear that you were able to get the issue with the transactions cleared up from the Mobile App, but yes, if the issue pops back up, please be sure to grab a screenshot or video and let me know. :blush:

    -Coach Natalie
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