Incorrectly calculating contribution adjustments

mjn1979

I see this from time to time, and I can usually straighten it out by fussing with it a bit. Sometimes Simplifi miscalculates the suggested contribution changes. In this particular example, my current amount is 370, yet it is recommending that I decrease it to 1334, even though I am actually on track to be ahead.  

Coach Natalie

Hello @mjn1979,

Thanks for reporting this to the Community!

To better understand the issue, is this only occurring on the Mobile App, or do you see the same information displayed on the Web App as well?

Please let me know so I can best assist!

-Coach Natalie

mjn1979

Hi Coach Natalie,
I'm only seeing this in the mobile app.

Coach Natalie

Hello @mjn1979,

Thanks for confirming!

If you don't mind, please provide me with a screenshot of the same Goal from the Web App, just so my Team can get a better idea of what's going on with the information displayed on the Mobile App specifically. You can either upload that here, or I can email you a link to our Secure File Exchange and you can upload it there -- just let me know!

-Coach Natalie

mjn1979

Sorry Natalie, I didn't see your request in time and I've since added another contribution which completed this particular goal so I can no longer reproduce it. I can post again if I see it again in the future.