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Web App on Mobile Browser Restarts when Capturing Receipt (edited)

Flopbot Superuser ✭✭✭✭✭
edited October 2021 in Report a Bug

I just noticed this, this morning.  On an iPad 6th Generation (14.7.1), when I go to the Web App (NOT the Mobile App) and try to take a picture of a receipt, it lets me go through the entire process up to the step where I click "Use Photo".  When I click that button, the Web App (NOT the Mobile App) restarts and the photo doesn't get saved to the transaction.  I've tried this at least 8 times now so I know it is happening consistently on iPad.

Note, it did work normally - if slowly - on a Samsung Galaxy Tab E running Android.  I suspect the slowness has more to do with my tablet than with your software.
Quicken Desktop user since 2014.
New to Simplifi in 2021.


  • Coach Natalie
    Coach Natalie Administrator, Moderator admin
    Hello @Flopbot,

    Thank you for taking the time to report this to the Community, although I'm sorry to hear that you're experiencing difficulties when attempting to attach a picture to a transaction from your iPad browser.

    To clarify, does this also occur when attempting to attach an already existing file, as opposed to taking a picture of the receipt directly from the Simplifi Web App? Also, have you tried any other browsers on your iPad to see if you get different results, by chance?

    Would you mind providing me with a video of what you're seeing, along with the browser(s) that you're seeing the issue on, and I would be happy to share the information with my Team and see what they think?

    Please let me know so I can best assist!

    -Coach Natalie
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