[RESOLVED] Unable to Add Optum Bank Accounts

Coach Nicole
Coach Nicole Administrator, Moderator admin

We've received reports that users are unable to add their Optum Bank accounts in Simplifi.

At this time, Optum Bank is blocking third-party aggregation servers from connecting. Our provider is engaged with Optum Bank and is working to resolve this issue as soon as possible.

To be automatically notified once we've resolved this issue, please "bookmark" this Alert by clicking the Yellow Star Icon in the upper right corner.

Thank you!

Comments

  • Coach Nicole
    Coach Nicole Administrator, Moderator admin
    edited February 2020

    2/11/20

    This is still an ongoing issue and there is no ETA on when it will be resolved, at this time.

    We appreciate everyone's patience!

    Thank you!

  • Coach Nicole
    Coach Nicole Administrator, Moderator admin

    3/18/20

    This is still an ongoing issue and there is no ETA on when it will be resolved, at this time.

    We appreciate everyone's patience!

    Thank you!

  • Coach Natalie
    Coach Natalie Administrator, Moderator admin

    ONGOING 11/11/20

    This Alert is still listed as ongoing, and there is currently no ETA on a resolution.

    Thank you for your patience!

  • Coach Natalie
    Coach Natalie Administrator, Moderator admin
    ONGOING 12/31/21

    This Alert is still listed as ongoing and there is currently no ETA on a resolution.

    We appreciate everyone's patience!
  • Coach Natalie
    Coach Natalie Administrator, Moderator admin
    ONGOING 1/28/22

    This Alert is still listed as ongoing and there is currently no ETA on a resolution.

    We appreciate everyone's patience!
  • Coach Natalie
    Coach Natalie Administrator, Moderator admin
    ONGOING 2/25/22

    This Alert is still listed as ongoing and there is currently no ETA on a resolution.

    We appreciate everyone's patience!
  • Coach Natalie
    Coach Natalie Administrator, Moderator admin
    ONGOING 3/31/22

    This Alert is still listed as ongoing and there is currently no ETA on a resolution.

    We appreciate everyone's patience!
  • Coach Natalie
    Coach Natalie Administrator, Moderator admin
    RESOLVED 4/5/22

    This Alert has been marked as resolved and everyone should be able to add or update their accounts with Optum Bank as expected.

    Thank you!
This discussion has been closed.