Has Simplifi helped you better manage your finances? Tell us how here!

Chase billing connection broken

Arun Member ✭✭
edited April 2022 in Bills and Income
I got a notification that my chase biller account needs my attention. I am trying to reconnect the chase biller but I keep seeing a red box with the message 

We ran into an error when trying to link your biller. Try again. 
This login is locked. You will need to resolve this with your biller before connecting to Simplifi

Not sure how exactly I am supposed to resolves this with the biller? I am able to login to chase just fine and it looks like simplifi is still pulling chase data for transactions and balances. Its just the billing login that does not work 


  • Coach Natalie
    Coach Natalie Administrator, Moderator admin
    Hello @Arun,

    Thank you for reporting this to the Community, although I apologize that you're experiencing difficulties connecting to your Chase Biller in Simplifi.

    To clarify, connecting to a bank to download transactions and connecting to the same bank as a Biller are two entirely separate services and we use different Service Providers for each of them. With that being said, I was also recently experiencing this same issue and error with my Chase Biller in Simplifi and I was finally able to get it resolved after several days/attempts to "Reconnect" by completely disconnecting from the Biller and then connecting it again from scratch.

    You can find the steps to disconnect from a Biller, as well as how to connect again, outlined here. I believe that I also signed into Chase's website before connecting the Biller in Simplifi again, just to make sure that nothing was "locked out". 

    If you have not already, I'd definitely suggest giving this a try and letting us know how it goes! :smile:

    -Coach Natalie
  • Arun
    Arun Member ✭✭
    Disconnecting and reconnecting resolved my issue. Thank you  :)
  • Coach Natalie
    Coach Natalie Administrator, Moderator admin
    Awesome @arun! :smiley:

    -Coach Natalie
This discussion has been closed.