Manual account balance falls out of sync without any input

kehlan

I left my budget untouched for about 2 days and then got a notification that one of my manual accounts has a low balance. Nothing changed in the account. No connected accounts impacted the manual account. Nothing happened... other than your team pushing a new update.

[removed - disruptive]

Coach Natalie

Hello @kehlan,

Thank you for taking the time to report this to the Community, although I'm sorry to hear that you're seeing a balance discrepancy in Simplifi.

We have a known issue with manual account balances that has been going on for a few weeks now -- https://community.simplifimoney.com/discussion/2915/new-2-15-22-balances-changes-incorrect-on-manual-accounts/p1?new=1

With that being said, if you weren't seeing an issue before, then I'm wondering if you may have been affected by the fix that was rolled out a couple of days ago. Has the account in question ever been a connected account?

Would you mind also providing the name of the account in question, as well as the current balance and what the balance should be? The best way to determine this is to select all of the transactions in the account to see if the 'Selected' amount matches the balance in the upper right.

A screenshot of this information would also be wonderful to have -- thanks in advance!

-Coach Natalie