American Express Bank transactions - parsing error

RSKadish
RSKadish Member ✭✭✭

Hi,

It appears that the transactions downloaded from my American Express Bank account aren't being parsed correctly. The date is being appended to the beginning of every Payee name. For instance, I've got payees like this:

10/14/2019 Interest Payment
09/14/2019 Interest Payment
09/17/2019 CITI CARD ONLINE PAYMENT

Thanks,

  • Steve

Comments

  • Coach Paco
    Coach Paco Moderator admin

    @RSKadish , I appreciate you bringing this to our attention! I will get this sent up to see if we can get this corrected!

  • Coach Nicole
    Coach Nicole Administrator, Moderator admin

    Hi @RSKadish -- We wanted to check in and see if you're still experiencing this issue when downloading transactions from American Express. If so, please let us know!

  • RSKadish
    RSKadish Member ✭✭✭

    Hi Nicole,

    It's not a high-volume account as far as transactions, but it was still a problem as of 12/19.

    Thanks,

    • Steve
  • Coach Nicole
    Coach Nicole Administrator, Moderator admin

    Thanks for confirming -- I'll check in with our team regarding this matter! I'll update this post once I hear back! Thanks :smiley:

  • Coach Paco
    Coach Paco Moderator admin

    @RSKadish Just wanted to check in to see if you're still experiencing this issue?

  • RSKadish
    RSKadish Member ✭✭✭

    Hello Paco,

    As of January 21st, which was the last transaction, the issue still existed.

    Thanks,

    • Steve
  • Coach Paco
    Coach Paco Moderator admin

    @RSKadish Just wanted to know if you are still experiencing this issue?

  • RSKadish
    RSKadish Member ✭✭✭

    Hello Paco,

    Yes, as of 3/17 the issue still existed.

    Thank you,

    • Steve
  • Coach Paco
    Coach Paco Moderator admin

    @RSKadish I directed messaged you regarding this post.

  • RSKadish
    RSKadish Member ✭✭✭

    Hi Paco,

    I saw your message. Before anything else, can you please confirm with your developers that they know that I'm talking about American Express BANK (i.e., American Express Personal Savings) and NOT American Express Cards.

    Thanks,

    • Steve
  • Coach Paco
    Coach Paco Moderator admin

    @RSKadish They are aware.

This discussion has been closed.