Charged for a subscription even though I had opted out of automatic renewal

Naviva Member
edited June 9 in Feedback
So... this is ridiculous. I started my free trial on the May 2nd. Chose not to have it renewed automatically. Lo and behold I got charged today May 9th. Are those unethical practices par for the course around here?

Best Answer

  • Coach Natalie
    Coach Natalie Administrator, Moderator admin
    Answer ✓
    Hello @Naviva,

    Thanks for posting to the Community, although I'm sorry to hear that you experienced this issue with your Simplifi Subscription.

    Using the email address that's associated with your Community Profile, it looks like your Simplifi Subscription has already been canceled and the charge has already been refunded. 

    Please let us know if there's anything further that I or the Community may assist with!

    -Coach Natalie
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