Cannot Log into new account
LoginNotWorking
Unconfirmed, Member
Hello,
I wanted to move away from another budgeting app and wanted to give Simplifi a try, upon signing up for a free trial, I was not able to log into my account with "false credentials" I changed my password 4 times, and even set a really easy password and it kept failing.
Googling the issue it seems to be a common issue and it left a bad taste for me, can I cancel the free trail and not have my card charged? I cannot make this change since I do not have access to the account thanks!
I wanted to move away from another budgeting app and wanted to give Simplifi a try, upon signing up for a free trial, I was not able to log into my account with "false credentials" I changed my password 4 times, and even set a really easy password and it kept failing.
Googling the issue it seems to be a common issue and it left a bad taste for me, can I cancel the free trail and not have my card charged? I cannot make this change since I do not have access to the account thanks!
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login fixed after waiting overnight1
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Hi @LoginNotWorking, good hear you're able to log in. I've been using Simplifi since January and never encountered a problem logging in. Hopefully that will be the end of that problem and you can work with Simplifi for the next few weeks. This is a pretty lively forum when you have questions, comments or ideas.Danny
Simplifi user since 01/22
” Budget: a mathematical confirmation of your suspicions.” ~A.A. Latimer1 -
Welcome to Simplifi, @LoginNotWorking!
I'm sorry to hear that you were unable to log in, but am glad that the issue has since been resolved. Hopefully you're willing to give us a try now, however, if you do decide to cancel your trial, we have a support article available here that outlines the steps to do so.
Let us know if there's anything at all we can assist with!
-Coach Natalie0
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