Community Post Bug

Flopbot
Flopbot Superuser ✭✭✭✭
edited June 10 in Using the Community
Hi @Coach Natalie,

This morning, I started noticing a bug when replying to posts in the community both on an iPad  (9th generation) [15.5] and on a Windows Laptop [Version 102.0.5005.115 (Official Build) (64-bit)].



Here's an example of where it happened (click here).

Notes:
  • When I click the "Post Discussion" button, I get this error and nothing happens...the edit post window stays on my screen.
  • Each time I repeatedly click the "Post Discussion" button, it does the same exact thing.
  • When I close the tab/window entirely and go back and find the post in the community, I see that there appears to be a post/reply from me (one post for each time I clicked the button).
  • However, when I look at the Home page, nothing shows up.  I.E. that post doesn't move to the top of the list of newest posts like it normally would.
  • I don't think this is occurring with new posts, just replies to old ones, but I guess we'll find out as soon as this one is done.  If it appears as a new post on the home page, then new posts aren't a problem!
Chris
Quicken Desktop user since 2014.
Brand new to Simplifi in 2021.
Tagged:

Comments

  • DannyB
    DannyB Superuser ✭✭✭✭
    I received the same error message a few times yesterday.  Haven't noticed it today
    Danny 
    Simplifi user since 01/22
     Budget: a mathematical confirmation of your suspicions.” ~A.A. Latimer
  • Coach Natalie
    Coach Natalie Administrator, Moderator admin
    edited June 10
    Hello @Flopbot,

    Thank you for reporting this, although I'm sorry to hear that you're experiencing difficulties with the Community.

    Sadly, we've had some ongoing issues with the Community since Tuesday, some even impacting Moderator abilities. This has all been reported, however, I was not aware of the issue with comments not placing threads at the top of Recent Discussions. I did go ahead and get this behavior reported as well; although we don't have an ETA on a fix, I'm really hoping that they get these issues resolved ASAP.

    Additionally, since your comment didn't bump that thread to the top of Recent Discussions (and didn't mark it as "unresolved" from a Moderator's perspective, which is part of the ongoing issues), I would have had no way of knowing that it was commented on.

    With that said, if anyone notices any threads that were missed, or if any Community Members feel they didn't receive a response to something they've posted this week, please let us know. Please also let us know if anyone notices any comments that were posted multiple times. 

    Fingers crossed for a quick resolution!

    -Coach Natalie
  • Flopbot
    Flopbot Superuser ✭✭✭✭
    @Coach Natalie

    This is the other post that it occurred with for me (click here).
    Chris
    Quicken Desktop user since 2014.
    Brand new to Simplifi in 2021.
  • DannyB
    DannyB Superuser ✭✭✭✭
    I've ran into this bug again this morning.  Comment on a post, clicked on "Post Comment". Nothing seemed to happen and the error message appears at bottom left of page.  If you refresh the page after clicking on "Post Comment" you will see that your comment has been posted but you will also see your comment still showing up as a new comment at bottom of page and as a draft in your profile.  You have to delete the draft at some point but the comment does get posted.
    Danny 
    Simplifi user since 01/22
     Budget: a mathematical confirmation of your suspicions.” ~A.A. Latimer
  • DannyB
    DannyB Superuser ✭✭✭✭
    ... and right now with this comment... no problem at all, system worked as expected. 
    Danny 
    Simplifi user since 01/22
     Budget: a mathematical confirmation of your suspicions.” ~A.A. Latimer
  • Coach Natalie
    Coach Natalie Administrator, Moderator admin
    Thanks for letting us know, @DannyB!

    Sadly, the Community issues are still ongoing and we haven't been given an ETA on a resolution. Were you able to delete the duplicate comments from the post that you mentioned? If not, would you mind linking it here so I can take a look? :smile:

    -Coach Natalie
  • DannyB
    DannyB Superuser ✭✭✭✭
    @Coach Natalie I only clicked post comment once.  My comment appeared not to post and the error message shown in @Flopbot 's screen shot above appeared.  This has happened several times over the past week.  Instead of attempting to post again I simply refreshed the page and my comment appeared as posted.  But I also had a new "draft" comment in my account and my comment continued to appear in the "Leave a Comment" box at the bottom of the page.  I deleted the text in the Leave a Comment entry field and deleted the draft in my account. 

    Here is the conversation where I did this: https://community.simplifimoney.com/discussion/3455/color-coding-categories-in-reports#latest

    I didn't need to delete any repeated duplicate comments since I only clicked the post comment once in this instance.  
    Danny 
    Simplifi user since 01/22
     Budget: a mathematical confirmation of your suspicions.” ~A.A. Latimer
  • Coach Natalie
    Coach Natalie Administrator, Moderator admin
    Thank you for confirming, @DannyB!

    I really, really hope that these issues are resolved soon. 🤞

    -Coach Natalie
  • SRC54
    SRC54 Member ✭✭✭
    I saw this too late and I had posted same comment several times.  LOL.  I couldn't delete them unfortunately.  Now I know what to do.
    Steve
    Simplifi since 11/2021
    Quicken since 2009
    Microsoft Money 1991-2009
  • Coach Natalie
    Coach Natalie Administrator, Moderator admin
    Thanks for letting us know @SRC54!

    Would you mind sharing the posts that you commented on so I can delete the duplicates, please? :smile:

    -Coach Natalie
  • SRC54
    SRC54 Member ✭✭✭
    @Coach Natalie. I cannot find them right now, but I did edit all the duplicates by changing the post to one word, "Deleted".  I could edit but not delete. :smile:
    Steve
    Simplifi since 11/2021
    Quicken since 2009
    Microsoft Money 1991-2009

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