Trying to add/link my new Bluebird by Amex account, but no luck

AnnV

Trying to sync my accounts online, and am consistently getting the error code:

"We are unable to connect to Bluebird by American Express at this time.
Care Code: FDP-155"

Could someone please help me?

Coach Natalie

Hello @AnnV,

Thank you for posting to the Community regarding this issue, although I apologize that you're unable to connect your Bluebird by American Express account in Simplifi.

That is correct -- sadly, Bluebird by American Express is blocking connectivity and has been for some time. We don't currently have an ETA on a resolution, however, you can periodically check our list of Known Issues to see if they've been removed.

http://help.simplifimoney.com/en/articles/5593967-known-issues

In the meantime, you may consider tracking the account manually. For more details on adding a manual account, please see here. And for more details on adding a manual transaction, please see here. You can also import transactions using a CSV file; more details and the steps to do so may be found here. 

Sorry for not having better news, but I hope this helps!

-Coach Natalie

Flopbot

@AnnV

 Take a look at this post and see if it helps.  Unfortunately, I think AMEX actively blocks Simplifi on ?some/all? cards.  @Coach Natalie would have to confirm and offer suggestions to get around it.

Flopbot

@AnnV,

Sorry, I forgot to include the URL Link.  That said, it looks like your in good hands with @Coach Natalie and she answered your question.