Broken Bill Connect will result in repeated 2FA spamming

sygyzy Member
edited July 2022 in Bills and Income
Hi, I discovered a strange bug that has become quite annoying. I have a recurring bill with my Cable/Internet company (a large national company), and I thought I'd tried the Connect Biller feature to automatically check on the balance. I have two-factor authentication setup with the provider. Simplifi asks for my username and password, which I enter, and I immediately get a text with a one time code. However, Simplifi does not prompt me to enter it. It doesn't seem to realize it hasn't connected. I have tried this many times, receiving many codes, and there are no errors. It simply won't connect.

That's fine, I leave it alone but the problem is, Simplifi makes periodic (once per day) requests to the provider resulting in a verification code being texted to me. Help articles say to go to the Accounts section and remove it. Well the provider isn't there. How about clicking on the recurring bill and removing the biller there? Nope, Simplifi acts as if nothing is connected and my only choice is to Connect (Add) a Biller.

So now each day my cable company thinks someone is trying to login and sends me a 2FA code. I ended up deleting the recurring bill/series and re-adding it, hoping this will stop the SMS spams. Fingers crossed.


  • Coach Natalie
    Coach Natalie Administrator, Moderator admin
    Hello @sygyzy,

    Thank you for posting to the Community regarding this issue, although I apologize that you're experiencing this behavior with Bill Connect.

    Hopefully deleting and recreating the associated Recurring Series will help clear up this behavior for you, however, we can totally take a closer look at it if not. Also, if you'd still like to connect to the Biller in Simplifi, we'd be happy to look into and potentially report the issue that you're experiencing with MFA when doing so, but would need more details from you first, including the name of the Biller. 

    Please let us know how it goes!

    -Coach Natalie
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