Quicken Loans Care Code: FDP-103

dlb
dlb Member
edited September 8 in Adding and Updating Accounts
Keep getting the below error. Yes I've confirmed the login is correct and it works on the website.

To connect to Quicken Loans, you must re-enter your credentials. If that does not work, try entering them on the website at Quicken Loans to ensure they are correct.
Care Code: FDP-103
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  • Coach Natalie
    Coach Natalie Administrator, Moderator admin
    Hello @dlb,

    Thank you for taking the time to report this issue to the Community, although I'm sorry to hear that you're experiencing difficulties connecting to Quicken Loans in Simplifi.

    When viewing your connection history, it looks like you were receiving a 101 error with Quicken Loans before the 103 error started, which is a known issue. We have a Community Alert available here that can be followed for updates on the known issue. 

    For the 103 error specifically, however, you'll want to follow these steps to troubleshoot: 
    1. Verify the bank being selected -- There may be several different versions of the same bank in the Add Account bank list, so be sure you're selecting the correct one. If you're not sure, compare the URL's shown for each bank.

    2. Verify your login information – Type your password/PIN into a text application to ensure you don’t have any typographical errors. Then, copy and paste your login information into Simplifi to ensure accuracy.

    3. Verify your login at the bank’s website – Try to sign in to your bank’s website using the same login credentials to ensure you've not locked yourself out of the account and that the credentials are still valid.

    4. Check for an app-specific password – Some banks require users to use a specific app password when connecting to a third party. Check with your bank to see if you need to use an app-specific password.

    5. Update your credentials – Try temporarily updating your password at your bank's website and then try again to connect to Simplifi.

    More details on a 103 error can be found here. Please let us know how it goes!

    -Coach Natalie
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