[RESOLVED] 9/13/22: Closed accounts are still showing a balance on the Web App

Coach Natalie
Coach Natalie Administrator, Moderator admin
edited January 20 in Known Product Issues
We are currently seeing an issue with closed accounts still showing a balance on the Simplifi Web App. We are working to resolve this as quickly as possible, however, there is currently no ETA on when a resolution can be expected.

If you would like to be automatically notified of any updates regarding this issue, please "bookmark" this Alert by clicking the bookmark icon in the upper right corner.

We appreciate everyone’s patience as this is being worked on!

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Comments

  • Coach Natalie
    Coach Natalie Administrator, Moderator admin
    ONGOING 9/30/22

    This Alert is still listed as ongoing and there is currently no ETA on a resolution.

    We appreciate everyone's continued patience!
  • Coach Natalie
    Coach Natalie Administrator, Moderator admin
    ONGOING 10/28/22

    This Alert is still listed as ongoing and there is currently no ETA on a resolution.

    We appreciate everyone's continued patience!
  • Coach Natalie
    Coach Natalie Administrator, Moderator admin
    UPDATED 11/7/22

    It looks like a fix for this issue is expected with the 3.70.0 Web Release.

    Thank you!
  • Coach Natalie
    Coach Natalie Administrator, Moderator admin
    ONGOING 11/30/22

    This Alert is still listed as ongoing and the expected fix is still set for the 3.70.0 Web Release.

    We appreciate everyone's patience!
  • Coach Natalie
    Coach Natalie Administrator, Moderator admin
    UPDATED 11/30/22

    Sadly, the fix for this issue has been pushed to the 3.71.0 Web Release. 

    We apologize for any inconvenience!
  • Coach Natalie
    Coach Natalie Administrator, Moderator admin
    UPDATED 12/12/22

    Sadly, the fix for this issue has been pushed to the 3.72.0 Web Release. 

    We appreciate everyone's continued patience!
  • Coach Natalie
    Coach Natalie Administrator, Moderator admin
    ONGOING 12/30/22

    This Alert is still listed as ongoing and the expected fix is still set for the 3.72.0 Web Release. 

    We appreciate everyone's patience!
  • Coach Natalie
    Coach Natalie Administrator, Moderator admin
    edited January 18
    UPDATED 1/18/23

    Sadly, the fix for this issue has been pushed to the 3.73.0 Web Release. 

    We apologize for the inconvenience and appreciate everyone's continued patience!

    Redacted! The expected fix has been moved back to the 3.72.0 Web Release. 
  • Coach Natalie
    Coach Natalie Administrator, Moderator admin
    RESOLVED 1/20/23

    This issue appears to be resolved as of the 3.72.0 Web Release.

    Thank you!
This discussion has been closed.

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