Difficulty logging in. Invalid Credentials loop

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bsmorovitz
bsmorovitz Member
edited November 2022 in Troubleshooting
I have been successfully accessing via chrome on Windows 11 and Apple apps on both iPhone and iPad for several months. Recently, credentials on chrome indicated as invalid but Apple continued to work with same credentials/password.  Now I can login via PC #1 using same credentials on Chrome and Edge but continue to receive invalid credentials message on PC #2 in both Chrome and Edge.  VPN disabled. Changed Password several times. Please advise.  

Best Answer

  • Coach Natalie
    Coach Natalie Administrator, Moderator admin
    Answer ✓
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    Hello @bsmorovitz,

    Thanks for posting to the Community regarding this issue, although I'm sorry to hear that you're experiencing difficulties signing into Simplifi.

    It looks like you were receiving a certain security error from our end that could be due to using a VPN or something along those lines. To troubleshoot this issue, you'll want to follow the steps listed in this Support Article under the section titled "What if I'm still unable to sign in?". 

    Please let us know how it goes!

    -Coach Natalie

Answers

  • DannyB
    DannyB Superuser ✭✭✭✭✭
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    @bsmorovitz Perhaps try clearing your browser histories and cookies on PC #2?
    Danny
    Simplifi user since 01/22
    ”Budget: a mathematical confirmation of your suspicions.” ~A.A. Latimer
This discussion has been closed.

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