Cannot load transfer history - What does that mean?

SRC54

I am getting an exclamation point in the Middle of the Refresh icon.  Hovering over it gets me this error message.  What does this mean?  I waited a while to see if it would go away.  I cannot find anything wrong with my transactions or accounts.

Coach Natalie

Hello @SRC54,

Thanks for posting to the Community regarding this issue, although I'm sorry to hear that you're experiencing this behavior in Simplifi.

Sadly, the issue with the 'Refresh' option on the Simplifi Web App is a widespread issue. It has been reported and we are working to resolve it as quickly as possible. In the meantime, we have created an Alert that can be followed for updates. 

https://community.simplifimoney.com/discussion/3938/new-10-13-22-refresh-option-not-working-on-the-web-app/p1?new=1

We appreciate your patience as we work to resolve this matter!

-Coach Natalie

SRC54

@Coach Natalie

Thanks, but exactly what is broken.  I am able to download transactions and everything seems to be working.  Just for my peace of mind, what does it mean that transfer history cannot be loaded?  Maybe I am just dense.  I mean I don't seem to have any missing transfers.

SRC54

I spoke to Support.  He says they aren't exactly sure what the error message means.  So I guess it is some arcane thing to do with the database?  He says accounts will refresh automatically anyhow but my accounts DO seem to refresh when I click on it.  Normally, they refresh when I go the web page if it has been 4 hours or more.

Flopbot

@SRC54, thanks for sharing what Support told you.  Helps the rest of us too.

SRC54

@Flopbot
 Thanks. It appears to be fixed this morning.  We'll see if it sticks.  The error message came and went last night.