Having two accounts in Wealthfront won't connect

jkmladucky
jkmladucky Member
edited January 29 in Adding and Updating Accounts

Hello! My partner and I each have our own Wealthfront accounts. I can add one (and use the app specific passwords) just fine. When I try to add the second account I can, but then the first account has connectivity issues saying that the connectivity has been lost and to restore connectivity I must reconnect with my FI! This just creates a cycle of the most frequently updated/logged in account works but the second one won't!

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  • Coach Kristina
    Coach Kristina Moderator admin

    Hello @jkmladucky,

    To assist with this issue, could you please provide additional information? Are these accounts under the same User ID with the financial institution? When you get the error message, does it give you any error code? Are you able to post a screenshot of the error message (with any personal information redacted)?

    I look forward to your response!

    -Coach Kristina

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