Mobile not updating

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bcrossman
bcrossman Member ✭✭✭✭
edited September 2022 in Report a Bug
The mobile app isn't updating accounts for me. On the transactions screen, I just get the spinning circle and new transactions (visible on the web app) never appear. If I sign out and sign back in, then the mobile app seems to sync with the web app.

Any ideas why this is happening?
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  • Coach Natalie
    Coach Natalie Administrator, Moderator admin
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    Hello @bcrossman,

    Thank you for taking the time to report this behavior to the Community, although I'm sorry to hear that you're experiencing difficulties updating transactions on the Simplifi Mobile App.

    Since the issue is just occurring on the Mobile App, I'd suggest fully uninstalling and reinstalling the App, while performing a device reboot in between, to see if doing so helps to clear things up.

    Please let us know how it goes!

    -Coach Natalie
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