Unable to add AMEX Savings account (edited)

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duffythered
duffythered Member ✭✭
edited February 2023 in Adding and Updating Accounts
With AMEX's move to a single signon for both credit cards and personal savings, is there a trick to relinking the savings account to that the transactions download?  I've tried adding an account but no luck. Thanks all!
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  • Coach Natalie
    Coach Natalie Administrator, Moderator admin
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    Hello @duffythered,

    Thanks for posting your inquiry to the Community!

    It is my understanding that Savings accounts with American Express must be linked using the option listed as "American Express Bank FSB". Have you given this option a try, by chance?

    For more connection tips on linking American Express accounts in Simplifi, please see our list of Known Issues here under the section titled "Other Known Online Banking Issues". 

    Please let us know how it goes!

    -Coach Natalie 
  • duffythered
    duffythered Member ✭✭
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    Thanks for your help @Coach Natalie -- this worked.  I needed to reset the password for the AMEX FSB bank, rather than try to use the same credentials as the credit accounts.
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