Feedback regarding known issues (edited)
I have been a software development manager for a company with a retail website like this one. Industry standards dictate that you give multiple updates on an outage affecting your customers. When we had issues like this, it was typically because we missed a request for a change by the third party, or we made a change that broke the system. If it is the latter, then you should roll back the software to a prior version. Either way, you should be giving multiple updates a day; not giving any updates for over a 24-hour period is unacceptable. If this is your attitude towards your customer, I am not sure you are the right software for me. This is in regards to
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There are 4,500+ banks in the US. Not that all of them are supported by Simplifi, obviously, but just saying there’s no possible way for Simplifi to keep up your expected update schedule short of charging 10x’s what they do for their product and putting all of it towards community coaches.
Chris
Quicken Desktop user since 2014.
New to Simplifi in 2021.0 -
@jdgustavus, thanks for sharing your feedback with the Community!
To clarify, we provide updates on known issues when there is new information to provide. At the time of your posting, there was nothing new for the referenced Alert. With that, however, this particular known issue should now be resolved.
I hope this helps!
-Coach Natalie
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