Best Of

I had this issue the day before yesterday, and have now had it a second time yesterday as well. It's very frustrating, and causing a real mess in my accounts.

The main issue seems to stem from the system classifying an Amazon refund as a credit card payment. Here's the transactions in question:

If you go into any one of the refund transactions, this is what you see:

As you can see, it clearly states the transaction comes from Amazon, but the system has categorized it as a CC payment. And more frustratingly, has assigned it to the recurring CC bill payment that I had setup. This is despite the fact that the refund amount is vastly different to the expected payment amount on the recurring CC bill as setup.

I have checked and I have no rules setup that say Amazon refund payments like this should be classed as CC bill payments.

I assume there might be a rule I could create to stop this from happening, but not sure exactly what that should be, since not all the Amazon refunds are going to be the same category?

More strange/worrying/frustratingly, is the transaction above purporting to be from my Navy Fed account (for $39.84) which the system has hallucinated. No transaction exists on my Navy Fed account, and nor would I expect it to, as this is a refund coming in from Amazon, not a transfer from my Navy Fed to CC as a bill payment.

This is the exact same thing that happened to me the day before yesterday, with another hallucinated transaction attributed to my Navy Fed account for another Amazon refund, that was also mistaken as a CC bill payment.

I can manually resolve this issue for the transactions that exists(as I had to the day before yesterday), but how do I stop this from happening in the future?

It's particularly frustrating that the Amazon refunds are being classed as my CC bill payments, as this then removes that upcoming recurring payment for this month, and I have to go back and add it in again.

It's also hugely frustrating/confusing that the Navy Fed transactions are being hallucinated in this way, and makes trusting the software very difficult. This should not be an option for the system to invent transactions that do not exists. I literally just want it to pull in and record real transactions from my accounts, nothing more. This hallucination/invention is adding additional confusion and complexity that is making the software less reliable and more difficult to deal with.

Please advise how I might stop this from occurring in the future, and how I can setup my recurring CC Bill so that it is correct, and don't keep getting improperly assigned.

Thanks!