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Hi, @UrsulaA, @DannyB and @Coach Jon , thank you for your replies.

Let me try to address your questions. Before I do, just a quick note: I'm happy to share more with your support team, including logs, if that would help them figure this out more quickly.

• Yes, "Cashback" is a custom category under Income. I have a rule that categorizes any transaction with "real time rewards" in the description as Cashback.
• What are real time rewards? US Bank offers this feature on one of their credit cards. If you have enough points and make a purchase in a qualifying category (like Uber rides), they immediately credit your account using points. For example, I spent $11.95 on Uber, and a few minutes later US Bank credited the same amount back to my account. I prefer to track these as Income/Cashback, and that's how I’ve set it up.
• I only recently started seeing this behavior. I don’t recall it happening in the past. It seems to have started a couple of months ago.
• @DannyB , as mentioned above, these are not refunds for returned purchases. And yes, in the past, the “exclusions” fields were left blank.
• This is not part of a recurring series. It only occurs when two conditions are met: (1) I use the card for a qualifying purchase (e.g., Uber), and (2) I have enough reward points to cover the cost. For example, I could take an Uber tomorrow and not get a cashback if I don’t have enough points in my rewards balance.
  

Thanks again for your replies.