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@Dick_Davis "What is mean by sub accounts is… In Simplifi, I might not be using the correct word."

I sounds like you are talking about what both Simplifi and Quicken Classic call Categories.

But I'm not completely sure because you said that "the Regions account is self updating," which is not something that Categories do. (Only Accounts link to financial institutions and update themselves.)

BTW, could you respond to my previous post about splitting the transaction? I want to make sure we are on the same page about that — or else understand why we are not and what it is exactly that you want to be tested.

Hi, suddenly getting FDP-103 error trying to connect to Banco Popular Puerto Rico EWC; I am able to connect at bank website with no problem:

@Alfred James, thanks for reaching out to the Community with this issue!

I was able to view your connection attempts from our end and confirm the FDP-103 error with 'Banco Popular Puerto Rico EWC'. Since it sounds like the issue is occurring on an existing account, let's start by having you establish a completely fresh connection with the bank to see if doing so clears things up:

1. Make all of the accounts with this bank manual by following the steps here.
2. Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
3. If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here. 

If the issue persists after doing so, please thoroughly follow these steps to troubleshoot the FDP-103 error:

1. Verify that your login information is correct – Type your password/PIN into a text application to ensure you don’t have any typographical errors. Then, copy and paste your login information into Quicken Simplifi to ensure accuracy.
2. Verify your login at the bank’s website – Try to sign in to your bank’s website using the same login credentials to ensure you've not locked yourself out of the account and that the credentials are still valid.
3. Check for an app-specific password – Some banks require users to use a specific app password when connecting to a third party. Check with your bank to see if you need to use an app-specific password.
4. Update your credentials – Try temporarily updating your password at your bank's website and then try again to connect in Quicken Simplifi. We recommend NOT using the following special characters: & < > / \.

Let us know how it goes!

Unfortunately still not working; now getting the following error upon login:

@Alfred James, thanks for giving the steps a try and posting back!

To clarify, did the request-body-field-unsupported error occur after the first set of steps or the second set of steps? If the former, please be sure to follow the 2nd set of steps as well, as I am still seeing the FDP-103 error from our end.

For the request-body-field-unsupported error, it looks like waiting 48 hours is the first step in troubleshooting this, so I'd recommend allowing some time and giving it another try to see what error you end up with, or if you're able to get reconnected at that time.

Let us know how it goes!

Hi coach Natalie, I’m having exactly the same problem as James. Started three days ago.
I have tried what you suggested and same result. Still not connected.

Hello @josevera,

Thank you for letting us know you're seeing the same problem. When I check our internal tools, the error appears as a FDP-103 (invalid credentials) error. What is the exact error you are seeing on your end? Has the error changed at all (for instance, starting as the FDP-103, then changing to the request body unsupported error)? If it has, when did it change, and was there anything that seemed to have triggered the change?

You said you tried everything suggested earlier. Based on what I see when reviewing internal tools, it looks like you tried making the account manual and re-adding it today. Is that correct? If not, then when did you follow these steps? Have you also followed the troubleshooting posted for the FDP-103 error also?

I look forward to your reply!

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