Banco Popular Puerto Rico FDP-103 error (edited)
Hi, suddenly getting FDP-103 error trying to connect to Banco Popular Puerto Rico EWC; I am able to connect at bank website with no problem:
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@Alfred James, thanks for reaching out to the Community with this issue!
I was able to view your connection attempts from our end and confirm the FDP-103 error with 'Banco Popular Puerto Rico EWC'. Since it sounds like the issue is occurring on an existing account, let's start by having you establish a completely fresh connection with the bank to see if doing so clears things up:
- Make all of the accounts with this bank manual by following the steps here.
- Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
- If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.
If the issue persists after doing so, please thoroughly follow these steps to troubleshoot the FDP-103 error:
- Verify that your login information is correct – Type your password/PIN into a text application to ensure you don’t have any typographical errors. Then, copy and paste your login information into Quicken Simplifi to ensure accuracy.
- Verify your login at the bank’s website – Try to sign in to your bank’s website using the same login credentials to ensure you've not locked yourself out of the account and that the credentials are still valid.
- Check for an app-specific password – Some banks require users to use a specific app password when connecting to a third party. Check with your bank to see if you need to use an app-specific password.
- Update your credentials – Try temporarily updating your password at your bank's website and then try again to connect in Quicken Simplifi. We recommend NOT using the following special characters: & < > / \.
Let us know how it goes!
-Coach Natalie
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Unfortunately still not working; now getting the following error upon login:
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@Alfred James, thanks for giving the steps a try and posting back!
To clarify, did the request-body-field-unsupported error occur after the first set of steps or the second set of steps? If the former, please be sure to follow the 2nd set of steps as well, as I am still seeing the FDP-103 error from our end.
For the request-body-field-unsupported error, it looks like waiting 48 hours is the first step in troubleshooting this, so I'd recommend allowing some time and giving it another try to see what error you end up with, or if you're able to get reconnected at that time.
Let us know how it goes!
-Coach Natalie
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Hi coach Natalie, I’m having exactly the same problem as James. Started three days ago.
I have tried what you suggested and same result. Still not connected.1 -
Hello @josevera,
Thank you for letting us know you're seeing the same problem. When I check our internal tools, the error appears as a FDP-103 (invalid credentials) error. What is the exact error you are seeing on your end? Has the error changed at all (for instance, starting as the FDP-103, then changing to the request body unsupported error)? If it has, when did it change, and was there anything that seemed to have triggered the change?
You said you tried everything suggested earlier. Based on what I see when reviewing internal tools, it looks like you tried making the account manual and re-adding it today. Is that correct? If not, then when did you follow these steps? Have you also followed the troubleshooting posted for the FDP-103 error also?
I look forward to your reply!
-Coach Kristina
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I have the same problem. Last successful connection was four days ago. I tried disconnecting the account and linking it again, no luck. I tried making it manual and then trying to create a new account (as per the recommended steps), but the new account creation process failed when attempting to connect to Popular (same FDP-103 error).
Help?
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Hi, I am having the same issue. Care Code: FDP-103
I tried all the steps, and it's still the same
. How can we open a case for it to be investigated?
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Thank you for your replies,
To clarify, are you seeing the request-body-field-unsupported error also, or just the FDP-103 error?
If you have followed all the troubleshooting steps posted earlier in this discussion, and the issue persists, then please provide the following information:
- The name of the problem account(s), as it appears in Quicken Simplifi.
- The name of the problem account(s), as it appears on the bank's website.
- Has there been any recent changes made to the bank's website or its sign-in process?
- What is the exact URL you use to log in to your account on the bank's website?
- What type of account(s) are you attempting to connect in Quicken Simplifi?
- A screenshot of the Accounts Summary page from the bank's website that lists all accounts and balances (feel free to redact any personal info) and has a wide enough scope to show the page URL (this must be taken from a web browser and not a mobile browser).
- The format of your password (DO NOT provide your actual password!). For example, "Quicken123$" would be coded as "Xxxxxxx###$", where a capital "X" indicates a capital letter, a lowercase "x" indicates a lowercase letter, and a "#" indicates numbers; the actual special characters used will need to be provided.
Note - It is okay to send this information via DM if you are not comfortable posting it to this discussion.
Additionally, please send logs. To do that, follow these steps:
- Log into the Quicken Simplifi Web App.
- Select Profile from the left-hand navigation bar.
- With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
- Leave all boxes checked, add a brief description of the issue, and then click Send.
Thank you!
-Coach Kristina
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please help getting this error for the last 3 days. thanks
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Hello @Ed from peerre,
Thank you for letting us know you're seeing this issue. To troubleshoot, please follow these steps:
- Enable the “Show Password” option to confirm that there are no typographical errors.
- If you are using a Password Manager, please try typing the password manually, just in case the stored password is outdated.
- Please verify that you can login to the financial institution's website directly. This helps ensure that the issue isn't being caused by a problem on the financial institution's side and also helps verify that the problem account(s) is not locked.
Please let me know how it goes!
-Coach Kristina
0 - Enable the “Show Password” option to confirm that there are no typographical errors.
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Hi Coach, I am just getting both the FDP-103 and request-body-field-unsupported error. It is a checking account
that was working without any issues until five days ago.
Banco Popular Puerto Rico EWC
The bank URL is
My password is a combination of capital letters, Special characters, and numbers.
Example: Puert@ric@1234The only change last Friday was that the bank portal asked me to change the password. I have no problem logging into the bank portal with the new password.
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report created - reference id 496331360437058560
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I have tried disconecting the account and connect it again but still the problem persist.
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Hello everyone,
Thank you all for bringing this issue to our attention! We would like to get this issue escalated, and we will need specific steps followed, and then data gathered to do so. We will focus on the FDP-103 error, since it seems to be most prevalent.
With that, first, if the FDP-103 error is occurring on an existing account in Quicken Simplifi, please establish a fresh connection with the bank to see if doing so clears things up, or if a new error occurs, etc. Here are the steps to follow:
- Make all of the accounts with this bank manual by following the steps here.
- Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
- If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.
If the issue persists after doing so and you are unable to get the account(s) reconnected, please thoroughly follow these troubleshooting steps to ensure the FDP-103 error is truly valid and something we can escalate:
- Verify the bank selected is the correct instance – You may see several different instances of your bank; check to see if you’re using the correct one.
- Verify that your login information is correct – Type your password/PIN into a text application to ensure you don’t have any typographical errors. Then, copy and paste your login information into Quicken Simplifi to ensure accuracy.
- Verify your login at the bank’s website – Try to sign in to your bank’s website using the same login credentials to ensure you've not locked yourself out of the account and that the credentials are still valid.
- Check for an app-specific password – Some banks require users to use a specific app password when connecting to a third party. Check with your bank to see if you need to use an app-specific password.
- Update your credentials – Try temporarily updating your password at your bank's website and then try again to connect in Quicken Simplifi. We recommend NOT using the following special characters: & < > / \.
If these steps don't resolve things for you, we will need the following data to submit a ticket to our service provider:
- The name of the account(s), as it appears in Quicken Simplifi.
- The name of the account(s), as it appears on the bank's website.
- Has there been any recent changes made to the bank's website or its sign-in process?
- What is the exact URL you use to log in to your account on the bank's website?
- What type of account(s) are you attempting to connect in Quicken Simplifi?
- A screenshot of the Accounts Summary page from the bank's website that has a wide enough scope to show the full page URL. This is the landing page after signing in, and typically lists all accounts and balances. You will want to take this from a web browser and not a mobile browser, as well as redact any private info such as account numbers.
- The format of your password (DO NOT provide your actual password!). For example, "Quicken123$" would be coded as "Xxxxxxx###$", where a capital "X" indicates a capital letter, a lowercase "x" indicates a lowercase letter, and a "#" indicates numbers; the actual special characters used will need to be provided.
This information needs to be shared here in the Community. You may send the info via a DM to me if you prefer to keep it private.
Once done, please also submit your logs via the 'Send Feedback' option:
- Log in to the Quicken Simplifi Web App.
- Select Profile from the left-hand navigation bar.
- With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
- Leave all boxes checked, add a brief description of the issue, and then click Send.
Much appreciated!
-Coach Natalie
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Hi Natalie.. could this be due to 2FA? Banco Popular website require add'l authentication code, FDP-103 error could possibly be due to how it is handled in the Simplifi API or authentication layer?
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Hi Natalie. Still facing the same issue. I did all required steps and sent a direct DM to you with the info.
Hope this could be solved soon.
Appreciated
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Hello, same issue as other folks here. I tried all your trouble shooting steps. And I have no issues logging to the bank on their page. Attached a screenshot.
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@josevera, thank you for the DM!
Sadly, I am unable to pull the screenshots from the Word document that was sent; they download very small and become blurry when I try to increase the size. The names of the accounts also need to be provided in a text format versus an image, as we need to be able to list them in the ticket.
I also don't see an indication that you tried temporarily changing your bank password — was this part of the troubleshooting completed? If so, did you attempt to reconnect in Quicken Simplifi with the new password?
Once you confirm that the troubleshooting is fully complete, please re-provide the following info in the correct format:
- The names of the accounts, as they appear in Quicken Simplifi. (Text format)
- The names of the accounts, as they appear on the bank's website. (Text format)
- A screenshot of the Accounts Summary page from the bank's website that has a wide enough scope to show the full page URL. This is the landing page after signing in, and typically lists all accounts and balances. You will want to take this from a web browser and not a mobile browser, as well as redact any private info such as account numbers. (In an image format, such as .png)
Once I obtain these last pieces of data from you, I can get a ticket filed!
-Coach Natalie
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@luigginet, thanks for posting on this topic!
Please see my comment above to ensure that all troubleshooting has been complete, and then provide the data needed for an escalation:
We look forward to your reply!
-Coach Natalie
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To all the coaches. We understand you have your standard script for troubleshooting. As you can see on the chat is not working for anyone that is trying to connect to Banco Popular PuertoRico. Early last week the system was connecting without any issue. I think is time to escalate the issue two your next level of IT so they can troubleshoot the backend communication. We are paying for a services that is technically not working and will like to have a better troubleshooting process than the same steps over an over.
We thanks your assistance and time but can this be escalate to the next IT level?
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All trouble shooting completed, including changing password, which now does not contain special characters. Only letters and numbers.
this is the logging page.
https://mibanco.popular.com/cibp-web/actions/login
My accounts there are a checking account and a loan.
Some input that could be useful is the order/sequence to enter credentials at the bank's page, which I think recently changed. first, the user id, and then a 2fa code, and then the password. Maybe this is causing the issue…
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Hi: I am having exactly the same issue as the other users when trying to connect with Banco Popular Puerto Rico. Tried resetting my connection but did not work.
However, I can connect with the website directly with no problems.
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Hello again, everyone!
Great news! Our teams were able to get this issue escalated using data from some Quicken Classic users. We no longer need to gather the data mentioned above to escalate cases for Quicken Simplifi. Instead, please follow our Alert for updates moving forward:
We appreciate everyone's patience as this issue is worked on!
-Coach Natalie
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I am now getting an FDP-155 when trying to connect an account that I had previously disconnected as part of my troubleshooting.
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Good Morning,
Banco Popular recently implemented a two step verification process to login (via SMS, email, etc).
Could this be the cause of the connection issues?
Thanks!
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That’s what I’m thinking; looks like they may be setting the 2FA setting to “Always” as the default (even though I chose the other option)
[removed bad link]
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Hello everyone,
Although we wouldn't know the cause of the issue here in the Community, we can assure you all that this issue has been escalated from our end. For the FDP-155 error, this is a generic blocking error, and is likely something that was put in place while the issue is being worked on. Please follow our Community Alert for updates regarding the connection issues with Banco Popular Puerto Rico:
In the meantime, you can track the account(s) manually by adding manual transactions, which will keep your records up-to-date. Here are the steps to do so:
We appreciate everyone's patience as we work to resolve this matter!
-Coach Natalie
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I'm having the same issue since July 26. Thanks for trying to get this resolved.
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It’s working! Thanks for your help!
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working for me too.. now includes step to add 2FA verification code
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