Best Of

I've had the same icon on all of my TD Bank accounts for the past week or so.

HI @Coach Kristina - Looks like I had another link which is aggregators user ID and password. I used that and then it works. I had to manually close the current account to avoid duplicate. I am good. I wish there was a way to link failed account (not just manual). The data gets fragmented into different accounts.

I had a similar situation to @DryHeat. In the web version of Simplifi, both of my Citi credit cards (Costco Anywhere and Double Cash) had the slashed cloud (service not available) icon in the Accounts navigation bar for several days, but new transactions continued to appear. Clicking the refresh button in Simplifi, clicking the browser's refresh button, and closing the browser window all had no effect on the icon.

Based on the suggestion from @Coach Jon, I tried using Reset Connection from the account page. The first time, when I entered my login credentials on the Citi login prompt, I got an "access denied" error from Citi, and Simplifi reported my accounts were no longer connected. But when I retried the process, Citi then gave me a list of my card accounts to grant access to Simplifi. After that, the slashed cloud icon disappeared from the navigation bar for those accounts.

Over the past few days, in some of my accounts, in the Accounts list on the left, the cloud icon with a slash -"Service is currently unavailable" is remaining showing, even though the accounts have updated. This appears in all my accounts with Citi Bank and TD Bank.

I am using the web version.

Is this a bug or something else?

I'm seeing the same cloud icon on my Costco Citi Visa in the list of Accounts on the Transactions page. But it also says it was updated a few minutes ago. There have been no recent transactions so I can't tell if it really updated or not.

Hi @Coach Kristina @Coach Jon,

On my side, I do see FDP-103 when trying to connect as a new account, and continue to receive FDP-101 if trying to re-establish a connection with my pre-existing account.

In both cases, after putting in the correct new credentials, I am receiving the SMS code to my phone from the Florida Prepaid site as expected, but Simplifi is not prompting me to enter in this code, as it has in the past.

There isn't it, I've checked.

Yes, the information in the account I made manual (in the possible fix instructions) is not the balance. Before the app would specify transactions were not available/visible, only balances - but now no balance, just transactions. Same error code (170) when I try to connect the account. I think these transactions are ones that happened before July 4 when things broke, not new because the account is no longer connected.