Best Of

UPDATE 1/23/26
The team has identified the root cause of this issue and has put a fix in place. This fix will be rolled out to users over the next two days, which should correct all user accounts to the correct balance by Sunday. 1/23/26.

We are also working on a correction for the balance history, which we estimate will be available next week; this will prevent any inaccurate dips when you review your balance history.

You won't need to take any action to fix your accounts, as all of these updates will be processed on our servers.

We again thank you for your patience while we work to correct this issue.

UPDATED 1/22/26

This Alert has been updated to include a temporary workaround for the issue while we continue to work on a resolution.

Users may try to delete the newly added opening balance transaction that resulted from this issue, and the account balance should correct itself. This may not work to correct the issue in all cases.

We appreciate everyone's patience!

UPDATE 1/30/26

We’ve released a fix that should resolve the balance issue some users were experiencing. 

If you’re still running into problems, please try the following steps:

1. Clear your browser cache and cookies
2. Make sure you’re running the latest version of the app (install any updates if prompted)

If the issue continues after trying these steps, please post a new thread in the Community with details about what you’re seeing. This helps us gather the information we need to take a closer look and assist you further.

Thanks for your patience—we really appreciate it!

UPDATE 1/26/26

We’ve identified the root cause of the incorrect balance issue and deployed a fix. While the update began rolling out as planned, some customers may still see incorrect balances beyond the originally shared timeline.

Our team is actively continuing to apply updates and closely monitoring affected accounts to ensure the issue is fully resolved.

Workaround: For manual accounts, you can try deleting the opening balance adjustment. Please note this workaround may help in some cases, but it is not guaranteed to resolve the issue.

We appreciate your patience and will continue to share updates as progress continues.

UPDATE 1/23/26

The team has identified the root cause of this issue and has put a fix in place. This fix will be rolled out to users over the next two days, which should correct all user accounts to the correct balance by Sunday. 1/23/26.

We are also working on a correction for the balance history, which we estimate will be available next week; this will prevent any inaccurate dips when you review your balance history.

You won't need to take any action to fix your accounts, as all of these updates will be processed on our servers.

We again that you for your patience while we work to correct this issue.

NEW 1/22/26

We are receiving reports of customers seeing their balance duplicated in their manual accounts, and may also see asset and mortgage accounts showing a $0 balance or an incorrect balance. This includes accounts connected via Zillow and Kelley Blue Book along with the Spending Plan and Savings Goals.

This is a known issue and has been escalated to our teams for investigation. At this time, we don’t have an estimated resolution, but we’re actively working on it.

Thank you for your patience, and we’ll share updates as soon as they become available.

(Ticket #12182167)

We are seeing an issue with Quicken Simplifi users seeing an incorrect balance for manually tracked accounts. This is a known issue that we are working to resolve as quickly as possible. We currently have no ETA to provide on when a resolution can be expected, but will post updates as soon as we do.

If you would like to be automatically notified of any updates regarding this issue, please "bookmark" this Alert by clicking the bookmark ribbon in the upper right corner.

Thank you!

SIMPL-29599 // SIMPL-29373 // QCS-22221