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Hello @rjg5060,

Thanks for reaching out! Before we can begin the escalation process, we will first need to be sure of what is going on here. I would have you follow the following steps to make sure it's not credential-related:

• Verify the bank selected is the correct instance.
  • You may see several different instances of your bank that you can add in the Add Account screen. Check to see if you’re using the correct one.
• Verify that your login information is correct.
  • Type your password/PIN into a text application to ensure you don’t have any typographical errors. Then, copy and paste your login information into Quicken Simplifi to ensure accuracy.
• Verify your login at the bank’s website – Try to sign in to your bank’s website using the same login credentials to ensure you've not locked yourself out of the account and that the credentials are still valid.
• Check for an app-specific password – Some banks require users to use a specific app password when connecting to a third party. Check with your bank to see if you need to use an app-specific password.
• Update your credentials – Try temporarily updating your password at your bank's website and then try again to connect to Quicken Simplifi. We recommend NOT using the following special characters: & < > / \.

Thank you,

Coach Jon

I've reset passwords, and verified login on Barclay's website.

On Simplifi - my existing connection was via Barclays Online Banking - US (banking.barclaysus.com). My old Savings account credentials no longer work and the "CC account credentials" didn't work on this connection on Simplifi. I tried connecting with Barclays Bank Delaware (cards.barclaycardus.com) connection with my CC credentials and my CC account appeared, but the savings account did not.

So CC credentials work on Simplifi and on Barclays website, but Simplifi's connection to Barclays Savings no longer appears to work. It seems Barclays is performing some kind of SSO Federation on its end to connect from the Credit Card account to https://www.securebanking.barclaysus.com/

@Coach Jon @JacobK

Coach Jon:

I also bank at Barclays US Online bank. Today they switched to their new website and, as a result, Simplifi stopped updating balances and transactions from Barclays US Online bank. I'm getting error FDP-103. This problem started this morning (17-Oct-2024).

When logging in to Barclays on a browser the url now redirects to www.barclaycardus.com. It appears they combined their credit card business and their banking services into 1 website; previously they were separate.

Can you please request that your technical team follow-up on this for a fix?

Thank you.

Not an issue now, but a potential one in the future. Recently received an email from BarclaysUS saying "BarclaysUS.com will replace SecureBanking.BarclaysUS.com when you log in to your account
There is nothing you need to do right now. We'll send another email once the changes are live."

No ETA given

Hi Natalie,

I have sent the requested information via DM.

Thank you again for your help!

Disregard it is working and Chrome was the issue on my computer

I’m pleased to report that COMENITY’s Saks has been added to Simplifi as a connection, so this issue is resolved now.

Tx for your help.