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Credit Score Text Link Doesn't Hyperlink

quick1234

I am having the same issues as someone before, but the discussion was closed. I sign up for the credit score, get the text on my phone and it doesn't hyperlink. It looks like you just need to add a space after the period and then put the hyperlink. I have tried copying the "link" and pasting it into a browser on my phone and it still doesn't work. Anything I am missing here?

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Coach Jon

Hello @quick1234,

Thanks for reaching out! To help clarify the issue you are reporting, can you provide a screenshot showing the issue with the hyperlink? Feel free to edit out any personal information. If the link is not being set as a hyperlink, it may be a messaging application issue. As far as copying and pasting the link, I do not see why that would not work as well.

Thank you,

Coach Jon

quick1234

Hello John,

Sorry for the delay. I hadn't checked back to see if someone had replied. I just attempted to do the credit score again. This time the link appeared on my phone but when I clicked it, it didn't work. Here are some pics in chronological order. Let me know if you need any more info. Thanks.

Pic 1 (computer) - initiating

pic 2 (phone) - Text message received (Notice before the hyperlinks didn't work. Now they work)

WhatsApp Image 2025-01-29 at 16.31.46_9cfd18af.jpg

pic 3 (phone) - after clicking the link

WhatsApp Image 2025-01-29 at 16.31.46_1d442eba.jpg

pic 4 (computer) - failure

Coach Jon

Hello @quick1234,

Thanks for the screenshots. I am not sure why it would fail. I would try again to see if it fails again. If it does, try copying and pasting the link and trying that way.

-Coach Jon

quick1234

Just tried several times and copied and pasted the link. I am getting the same results.

Coach Jon

Hello @quick1234,

Thanks for confirming. We are aware of this known issue with the verification hyperlink not working correctly. You can follow this known issue alert we have, as we will be posting updates there.

https://community.simplifimoney.com/discussion/11245/ongoing-01-14-25-credit-score-text-verification-link-is-unclickable-redirects-to-quicken-com

-Coach Jon

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