Cannot add First Command account - FDP-101 (edited)

drouetd

I have never been able to add First Command accounts to Quicken Simplifi. I have investments located in the command center login and it is not working. This has been going on for several years, any update?

Coach Jon

Hello @drouetd,

Thanks for reaching out! From our side, I can see that you are receiving an FDP-101 error when trying to connect. I do see that we have a couple of different instances of First Command available within Quicken Simplifi. Did you try the other instances to see if it allows you to connect? Let us know!

-Coach Jon

drouetd

yes i have tried them all and none connect.

Coach Jon

Hello @drouetd,

Thanks for letting us know! I can see that FDP-103 errors with the other instances you tried, and the FDP-101 error with the First Command Financial Services instance that you were experiencing before as well. If you can please supply logs to us, we can get this issue escalated:

1. Log into the Quicken Simplifi Web App.
2. Select Profile from the left-hand navigation bar.
3. With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
4. Leave all boxes checked, add a brief description of the issue, and then click Send.

-Coach Jon

drouetd

Logs sent, thanks.

Coach Jon

Hello @drouetd,

Thanks for the requested logs. Can you also supply a screenshot of the FDP-101 error you are receiving within Quicken Simplifi, please?

-Coach Jon

drouetd

SimplifiError.PNG

Here is the screenshot.

Coach Jon

Hello @drouetd,

Thanks for the screenshot. I did get this issue escalated with our service provider and will be sure to follow up here with any status updates.

-Coach Jon

EWC - 11814575