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Lowe's Commercial Card FDP-101 error (edited)

LukeNM

We are unable to connect to Lowe's 4Pros Card at this time.

Care Code: FDP-101

It appears they changed their login to require a code be sent to email or to send a link to messages to authorize access. Can anything be done to accommodate this charge.

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Comments

Coach Jon

Hello @LukeNM,

Thanks for reaching out! Can you please let us know if you are adding the accounts for the first time into Quicken Simplifi, or are you trying to update an existing account already in the program? For the latter, I would see if establishing a fresh connection would work to resolve the issue:

Make all of the accounts with the bank manual by following the steps here.
Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.

Let us know!

-Coach Jon

LukeNM

As stated, they made changes. I changed the existing account manual and tried to connect, but that did not work. I ended up deleting the account and re-add it without success. As mentioned, they offered three options to verify the account, phone call, text message that contained a link to verity and email with a code. Since verifying the account, it has not required re-verification. I can log in with my username and password on their website without issue. I sent a message to their support and am waiting to hear back.

Coach Jon

Hello @LukeNM,

Thanks for the reply. I don't see a bank listed as "Lowe's 4Pros Card" on our side, but I can see from our end that you are using the bank instance listed as Lowe's Commercial Card (Synchrony) -- is that correct? Can you also provide a screenshot of the error you are receiving when trying to connect within Quicken Simplifi?

-Coach Jon

LukeNM

Here you go!

Coach Jon

Hello @LukeNM,

Thanks for the requested screenshot! The last thing we will need in order to get this issue escalated is for logs to be sent to us. Here are instructions on how to send them over:

Log into the Quicken Simplifi Web App.
Select Profile from the left-hand navigation bar.
With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
Leave all boxes checked, add a brief description of the issue, and then click Send.

-Coach Jon

LukeNM

Log Sent…

Coach Jon

Hello @LukeNM,

Thanks for the requested information! I did get this issue escalated and will be sure to reach back out here with any status updates.

-Coach Jon

EWC - 11801016

LukeNM

I tried to connect again, and it worked. I did not hear back from Lowes support, but they may have done something on their end to resolve this.

Coach Jon

Hello @LukeNM,

Thanks for letting us know! Glad to hear your issue was resolved!

-Coach Jon

wiredup

Interestingly, Synchrony combined our JcPenny and Lowe's into a single account. Simplify is permanently broken here as it can't decipher the two.

Coach Jon

Hello @wiredup,

Thanks for reaching out! I noticed you are using the Lowe's Consumer Credit Card instance available within Quicken Simplifi. I would see if you can connect with the Lowe's Commercial Card (Synchrony) instance that is also available. Let us know how that goes!

-Coach Jon

Coach Jon

@wiredup,

Additionally, users have reported success with the following workaround as well:

Add an account by searching for "mysynchrony". Any of the existing card names should work.

When you are done adding the account, you can go into Settings > Accounts and rename the institution to whatever you want.

If you have registered all of your MySynchrony cards under one login they should all show up, otherwise you might have to add multiple times if you have one login per card.

-Coach Jon