[ONGOING] 07/09/25: Fidelity Inv & Retirement - Persistent 324 Reconnect Error
We are currently seeing an issue with Fidelity Inv & Retirement, where users are receiving a 324 error and being asked to reconnect their Fidelity accounts daily in Quicken Simplifi. This is a known issue that we are working to resolve as quickly as possible. We currently have no ETA to provide on when a resolution can be expected, but will post updates as soon as we do.
In the meantime, users should be able to connect to the Finicity instance while this issue is being worked on by making your existing accounts under Fidelity Inv & Retirement manual, and then re-linking the accounts under the "Fidelity Investments" instance in Quicken Simplifi.
The instructions to do this are:
- Make all of the accounts with the bank manual by following the steps here.
- Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank under the "Fidelity Investments" instance.
- Carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.
If you would like to be automatically notified of any updates regarding this issue, please "bookmark" this Alert by clicking the bookmark ribbon in the upper right corner.
CTP-13694
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ONGOING 07/23/25
This Alert is still listed as ongoing and there is currently no ETA on a resolution, though we are continuing to investigate the issue. We will be sure to post back when an update or resolution becomes available, so please bookmark this Alert to receive those notices when they occur.
We appreciate everyone's patience!
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