[ONGOING] 11/18/25: Vanguard - Issue connecting multiple logins

Coach Natalie
Coach Natalie Administrator, Moderator admin
edited December 2 in Current Online Banking Issues

We’re currently seeing an issue with Vanguard in Quicken Simplifi where users with multiple logins (such as their own and a spouse’s) experience one login disconnecting as soon as the other is connected. Users are also seeing that both sets of login credentials are being grouped under a single Financial Institution in Settings > Accounts, so they are unsure which login is disconnected.

We have identified this as an issue with Vanguard's token authorization. The issue has been reported to Vanguard through our aggregation partner, and we are working to resolve it as quickly as possible. We currently have no ETA to provide on when a resolution can be expected, but will post updates as soon as we do.

If you're experiencing this issue in Quicken Simplifi, there is a workaround that was developed by a customer and verified by Quicken and our aggregation partner. The workaround is to set up the first account owner on the 'Vanguard' bank option, and then use either 'Vanguard Retd' or 'Vanguard Small Business' for the other set of accounts. This should allow all of your Vanguard accounts to stay connected!

If you would like to be automatically notified of any updates regarding this issue, please "bookmark" this Alert by clicking the bookmark ribbon in the upper right corner.

Thank you!

CTP-13151

-Coach Natalie

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Comments

  • Coach Jon
    Coach Jon Moderator admin

    ONGOING 12/02/25

    This Alert is still listed as ongoing and there is currently no ETA on a resolution, though we are continuing to investigate the issue. We will be sure to post back when an update or resolution becomes available, so please bookmark this Alert to receive those notices when they occur.

    We appreciate everyone's patience!

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