Raymond James Ltd (Canada) - unable to connect, Care code: FDP-155

the_scottster

Been having this issue since last week; worked for years prior to this.

Coach Natalie

@the_scottster, thank you for reaching out to the Community with this issue!

When checking your connection attempts from our end, I was able to confirm the FDP-155 error with 'Raymond James invest - CA'. This error typically means that the bank is indefinitely or permanently blocking connection traffic. I was able to reproduce the error in my own Quicken Simplifi using dummy credentials as well, which confirms the block.

However, since you had the account connected prior, I think we can definitely do some troubleshooting and review the case for escalation to our service provider, who may have more insight into the block. First, let's have you establish a completely fresh connection with the bank so we can show that the error is occurring with a new connection:

1. Make all of the accounts with this bank manual by following the steps here.
2. Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
3. If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here. 

Let us know how things go!