California State Teachers' Retirement System (CalSTRS) connection broken - FDP-103 (edited)

bcrossman
bcrossman Member ✭✭✭✭
edited January 7 in Adding and Updating Accounts

The connection with California State Teachers' Retirement System no longer works. I think CalSTRS changed their login recently, but even adding it as a new account does not work.

The login webpage is my.calstrs.com

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  • Coach Natalie
    Coach Natalie Administrator, Moderator admin

    @bcrossman, thanks for reaching out to the Community with this issue!

    When checking your connection attempts from our end, I see an FDP-103 error with 'California State Teachers Retireme', which indicates invalid credentials are being used. Since the error appears to be occurring on an existing account in Quicken Simplifi, I’d recommend starting by establishing a completely fresh connection with the bank to see if that resolves the issue. If the error persists, this will help us confirm the behavior so we can move forward with the appropriate troubleshooting steps.

    Here are the steps to follow:

    1. Make all of the accounts with this bank manual by following the steps here.
    2. Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
    3. If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here. 

    Let us know how things go!

    -Coach Natalie

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