Pending transactions are not downloading after Bank of America migration (edited)

System
System Administrator admin
edited February 27 in Adding and Updating Accounts

This discussion was created from comments split from:

Bank of America migration issue - nothing updates after authorizing (edited).

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Comments

  • Jerrod
    Jerrod Member ✭✭✭
    edited February 27

    I've tried multiple times to reconnect to my B of A account. I go through the entire process and consent to sharing my info with Simplifi and nothing updates.

    The post from Simplifi about the migration didn't really give much detail except that something was happening.

  • jbardrof
    jbardrof Member ✭

    I'm seeing updates but they are delayed longer. No pending updates come in, and all transactions are a day behind, current day transactions are missing, even if cleared and not pending.

  • ssparrish
    ssparrish Member ✭✭
    edited February 27

    I reported this and supposedly they're looking at it. Anyone's guess if or when it gets fixed though

  • Coach Jon
    Coach Jon Moderator admin
    edited February 27

    Hello @Jerrod,

    Thank you for reaching out! I am not seeing an error on our side for you when connecting to Bank of America. Can you clarify what you mean by nothing being updated after connecting? Are you receiving an error, or is it not connecting on your end at all?

    -Coach Jon

  • ssparrish
    ssparrish Member ✭✭
    edited February 27

    There's no error per se, but pending transactions and available balances are not syncing from BofA since the connectivity changes. Fwiw I tried syncing with another account aggregator that uses Plaid for connectivity and got the same result. So it is probably something with the new BofA connectivity itself or how whatever conduits Simplifi uses interface with it.

  • Jerrod
    Jerrod Member ✭✭✭
    https://community.simplifimoney.com/discussion/comment/66462#Comment_66462

    Hey Jon

    My pending transactions aren't syncing, and I've attached a screen shot of what I see on the accounts page.

    image.png
  • wides
    wides Member ✭

    I'm seeing the same issue. Transactions with a BoA status of "Processing" are not syncing to Simplifi, nor are same-day transactions that are "Cleared". This started with the Feb 24 Simplifi app update, when I was prompted to reauth with "new improved way to connect…"

    Have tried Incognito (eg fresh clean cache) and resetting the connection, same results. There is evidently a major API migration underway at BoA, could be the aggregator service Simplifi uses (Plaid or the like) needs to update at the platform level?

  • Coach Jon
    Coach Jon Moderator admin
    edited February 27

    Hello everyone!

    We are aware of the known issue involving pending transactions with Bank of America, and we do have an alert you can follow in the meantime. A fix is expected this coming Monday, so be sure to be on the lookout around that time.

    https://community.simplifimoney.com/discussion/15869/new-2-27-26-bank-of-america-missing-pending-transactions

    Thank you for your patience!

    -Coach Jon

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