[ONGOING] 4/15/26: Voya Financial- "No eligible accounts"/"You have already added all your accounts"

Coach Natalie
Coach Natalie Administrator, Moderator admin
edited April 29 in Current Online Banking Issues

We are currently seeing an issue with Voya Financial returning a "You have already added all your accounts at this bank" message in Quicken Simplifi. This may start as a "No eligible accounts found" message for existing accounts; however, disconnecting and reconnecting results in the "You have already added all your accounts at this bank" message. This is a known issue that we are working to resolve as quickly as possible. We currently have no ETA to provide on when a resolution can be expected, but will post updates as soon as we do.

If you would like to be automatically notified of any updates regarding this issue, please "bookmark" this Alert by clicking the bookmark ribbon in the upper right corner.

Thank you!

CTP-16769

-Coach Natalie

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  • Coach Jon
    Coach Jon Moderator admin

    ONGOING 4/29/26

    This Alert is still listed as ongoing, and there is currently no ETA on a resolution, though we are continuing to investigate the issue. We will be sure to post back when an update or resolution becomes available, so please bookmark this Alert to receive those notices when they occur.

    We appreciate everyone's patience!

    -Coach Jon

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