Lowe's LAR account missing transactions (edited)

JTurn
JTurn Member ✭✭
edited May 3 in Adding and Updating Accounts

Hello, I am able to connect my Lowe's LAR (Lowe's Account Receivable) account via the Lowe's Commercial Card login but it won't pull any transactions in, the URL is the same - lowes.syf.com/commercial - on Simplifi as it is on Lowe's end.. I have reset the connection, made a new one completely, all to no avail if anyone could advise please.

Thanks, Josh

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  • Coach Jon
    Coach Jon Moderator admin

    Hello @JTurn,

    Thanks for reaching out! I would suggest trying all of our Lowes instances in Quicken Simplifi to see if one of them works for you. Let us know if they do!

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    Thanks,

    Coach Jon

  • JTurn
    JTurn Member ✭✭

    @Coach Jon Thanks, yeah I've done that, just did it again to make sure, the Personal and Credit Center ones won't connect (Care Code: FDP-102), and the Commercial Credit Card one does but only pulls in payments to the card, no other transactions.. I also tried adding it as a Line of Credit just to see if that made any difference but sadly, no.

  • Coach Jon
    Coach Jon Moderator admin

    Hello @JTurn,

    Thanks for the information! If you were able to connect with the Commercial Credit Card instance, then you should be receiving accurate data. To help clarify your situation, what type of account is your LAR account with your financial institution (Checking, Savings, Credit, etc.)?

    Thanks,

    Coach Jon

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